Refund policy

Returns

Last updated: July 17, 2026

You may request an eligible return within 30 days after receiving your order. To be eligible, the item must be in the same condition in which it was received, unused, with tags and original packaging when applicable. A receipt or other proof of purchase is required.

How to start a return

Email support@larleaf.com before sending any item. Include your order number and the reason for the request. If the return is approved, we will provide instructions and the correct return method.

Authorized return center:
Larleaf Returns
30 Executive Avenue
Edison, NJ 08817
United States

This is a return-processing location, not Larleaf's business address. Send an item there only after receiving authorization and instructions from Larleaf. Items sent without prior authorization may not be accepted.

Return shipping and fees

For a customer-remorse return, including an unwanted item or an incorrect size or color selected by the customer, the customer pays return shipping. For a confirmed damaged, defective, or incorrect item, Larleaf covers reasonable return shipping when a return is required. We do not charge a restocking fee.

Damaged, defective, or incorrect items

Inspect your order after delivery and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and clear photos when applicable so we can review the issue and offer an appropriate replacement, refund, or return instruction.

Exceptions and non-returnable items

Used DIY keepsake products that have been used to create a paw print, nose print, resin piece, or other permanent keepsake cannot be returned for a change of mind. Custom or personalized items and gift cards are also non-returnable, except when damaged, defective, incorrect, or otherwise required by law. Items clearly marked final sale are not returnable for a change of mind.

Exchanges

The fastest way to obtain a different item is to request a return for the eligible original item and place a new order after the return is approved.

Refunds

We will notify you after we receive and inspect an authorized return. If approved, the refund is issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact support@larleaf.com.

Order changes and cancellations

Contact us as soon as possible. Changes or cancellations are not guaranteed after fulfillment begins.

European Union 14-day cooling-off period

If an order is delivered to the European Union, you may have the right to cancel or return it within 14 days without giving a reason, subject to applicable law and the condition requirements above. This does not limit any other mandatory consumer rights.

Questions

Email support@larleaf.com and include your order number when applicable.