Larleaf Frequently Asked Questions

These answers cover ordering, shipping, returns, product use, and customer support. If you need help, email support@larleaf.com.

When will I receive my order?

Orders placed by 2:00 p.m. Pacific Time on a business day are normally processed within 0–1 business day. Standard U.S. transit is estimated at 5–7 business days after processing, for an estimated total delivery time of 5–8 business days from the order date.

How much is U.S. shipping?

Standard U.S. shipping is free for orders with a merchandise subtotal of US$35 or more. For orders under US$35, checkout rates are based on total package weight: up to 500 g costs US$4.99; over 500 g and up to 1,000 g costs US$5.99; and over 1,000 g costs US$7.99. The exact charge is shown before payment.

Where do orders ship from?

Orders are fulfilled from our U.S. fulfillment location in North Dakota and may be handled by contracted logistics providers.

Do you ship internationally?

Yes, to countries and regions available during checkout. Estimated international transit time is 7–14 business days after processing. International customers are responsible for applicable duties, taxes, or customs charges unless checkout states otherwise.

How do I track my order?

When tracking is available, we email a shipping confirmation. Tracking may take up to 24 hours to activate.

Can I change my shipping address?

Email support@larleaf.com as soon as possible. Address changes are not guaranteed after fulfillment begins.

What is the return policy?

You may request an eligible return within 30 days after receiving the order. Email us before sending anything. Customer-remorse returns are mailed at the customer's cost; Larleaf covers reasonable return shipping for confirmed damaged, defective, or incorrect items when a return is required. We do not charge a restocking fee. See the full Return and Refund Policy.

Are used DIY keepsake items returnable?

Products that have been used to create a paw print, nose print, resin piece, or other permanent keepsake are not returnable for a change of mind. Contact us if an item arrived damaged, defective, or incorrect.

How should DIY kits be used safely?

Read and follow the instructions included with the product. Use adult supervision where stated, keep small parts and uncured resin away from children and pets, and use resin products in a well-ventilated area.

How should pet toys be used safely?

Supervise every play session, choose a toy size appropriate for your pet, and inspect the toy before and after use. Remove damaged toys and loose parts immediately. Pet toys are not indestructible, and no toy should be left with an unsupervised pet.

When is customer support available?

Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time, excluding U.S. federal holidays. We aim to respond within 2 business days.

What size paw or nose print fits the clean-touch ink pad?

The ink area is approximately 3.7 × 2.3 inches (9.4 × 5.8 cm). Measure the widest and longest part of the intended impression before ordering. See our Clean-Touch Ink Pad Size Guide for Dogs and Cats for measurement steps and smudge-prevention tips.

What should I do if my pet is uncomfortable during a print?

Stop and try another time. Do not force a paw or nose into position. Use only as directed with adult supervision, and stop use if irritation occurs.